FAQ – Aspen Opal

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Standard USPS usually takes 3-5 business days with the exception of holidays.
Shipping rates can vary depending by weight and are calculated at checkout.

All orders over $100 ship FREE.

Yes, we offer free shipping for orders over $100.
Yes, if you are in the Spring, Texas area and would like to pick up your order we do offer local pick up.

We will accept returns for a full refund within 30 days of placing your order.
All items must be unworn, unwashed, tags attached, and free from odors to be eligible for a return.
Yes, we do offer refunds on unworn and unwashed styles within the 30 day return window.
We understand that sometimes styles aren't the right fit. If you need to initiate a return please email us at: help@aspenopal.com to initiate a return.
Return shipping with the exception of damaged or defective items are the responsibility of the customers. Customers can request a return label for $7.

We are happy to send a return label to you and will deduct $7 from your return.
If you received a damaged or defective item please email us within 3 days of receiving the item and include a photo of the damage.
We know that these things can happen that's why we give our customers the option to use Route Shipping Protection on any order.
To file a claim with Route: Visit here
To learn more about Route: Visit here

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